It’s always useful to get feedback from clients, whether it’s good or bad. The positive ones are always nice to hear, and the negative ones help us learn what we can do better, and these are the ones I try to spend more time focussing on.
But this morning it was especially good to open my email and receive this short note from a recent client:
The email came from a client who purchased a ToughTech Duo from me some time ago and ran into trouble a couple of times with understanding exactly how to use the device. Based a couple of hours drive from us, it was impossible to visit her and show her face to face which would have been ideal in the circumstances, so there was a long exchange of emails and phone calls that eventually has got her up to speed and using the device how she expected. As you can imagine, this wasn’t without its problems! Talking someone through a technical question over the phone and email can be cumbersome, but finally we seem to have got there!
This kind of feedback of course is invaluable. Not only does it make me feel good to have a happy client, it’s also great to put these testimonials on our web page.
If you’ve used our services in the past and would like to offer some feedback for me to put on to our new web site (which is in development), I’d really love to hear from you.
In the mean time, thanks to today’s sender, Helen – it really is appreciated.
